Return Policy
Customer-Friendly and Business-Safe Return Policies for Your Furniture Store
Standard Return Policy (15 Days Return with Restocking Fee)
1. Standard Return Policy (15 Days Return with Restocking Fee) • Description: Customers can return furniture within 15 days of delivery for a full refund, minus a 10-15% restocking fee. Items must be in original, unused condition with all packaging intact. • Customer Benefits: • Offers flexibility for buyers to change their minds. • Encourages careful handling of furniture. • Business Protection: • The restocking fee covers inspection, cleaning, and resale preparation costs. • Ensures the furniture is returned in sellable condition.
Exchange-Only Policy (30 Days Exchange)
• Description: Customers can exchange furniture within 30 days of purchase. No refunds are provided, but customers can choose another product of equal or greater value (paying the difference if needed). • Customer Benefits: • Extended time to ensure satisfaction with their purchase. • Ability to choose a better-fitting product if the first choice doesn’t work. • Business Protection: • Minimizes cash flow disruption. • Retains the customer within your business ecosystem.
Conditional Return Policy for Custom Orders
• Description: Custom or made-to-order furniture can be returned within 7 days of delivery if there are manufacturing defects or significant issues. No returns or exchanges for “change of mind.” • Customer Benefits: • Provides reassurance on quality for custom items. • Clear terms avoid misunderstandings. • Business Protection: • Limits risk from unsellable custom furniture. • Ensures that only genuine quality issues are considered.
Additional Clauses for All Policies:
1.Delivery Fees: Customers are responsible for return shipping costs unless the item is faulty.
2.Inspection: Returned items are inspected, and refunds/exchanges are processed only for eligible items.
3.Exceptions: Items on clearance or marked as “final sale” are not eligible for returns or exchanges.